Banco Delta was founded in 2006 with the vision of becoming the leading microfinance bank in Panama. We have a first class team focused on creating opportunities to transform the lives of our clients.
A/ It will be sent to the email address you have registered for our online and mobile banking.
A/ It is important that you can create a unique user in our digital channels to identify yourself so we ask you to put one that you can easily remember.
A/ The mobile banking user is the same as the online banking user.
A/ In order to provide the highest security to your online banking transactions, Banco Delta has implemented the use of the digital token, which you can obtain in the mobile application. With this device, you can be sure that each of your transfers to other banks is properly protected.
A/ The Digital Token will be requested when making transfers to other Delta accounts, transfers to other banks, service payments and recharges.
A/ No, digital tokens are not required for loan payments. Only the payment is made from online banking and the payment transaction is automatically recorded.
R/ Yes, a digital token is not required for transfers between accounts, the source and destination accounts are indicated and the transfer between my accounts is confirmed.
A/ No, however, if you are going to make transfers to Banco Delta and other bank accounts, service payments and recharges, the digital token is mandatory and is the way to authenticate transactions that are not between your own accounts.
A/ Enter Banco Delta’s mobile banking in the “more” options on the bottom right hand side “TOKEN DIGITAL” option then “digital token options” configure and they will send you a code number and a serial number to configure it either manually or by QR code.
A/ In the initial screen of the mobile banking, in the lower menu press the Digital Token icon and a code will be generated on the screen. This is the one you must enter in online banking on your computer. You do not have to log in to mobile banking to view the code. In the access screen we will have the option to visualize the Digital Token code, if you have the PIN option you must confirm it.
R/ If you have already tried and you do not receive the email, check in SPAM if you do not have it there, call us at 321-3300 or chat on WhatsApp 6990-3018 (customer service center) and we will help you by checking the email address and resending the codes so that you can enter it and perform the activation.
A/ You can always delete it in the “more” section at the bottom right of the mobile application by clicking on the “delete digital token” option.
A/ You should verify that you keep the time zone of your cell phone in automatic mode so that the digital token synchronizes correctly and you can make transactions without inconveniences.
A/ You can try the following options:
A/ All transactions made from our online banking are authenticated through a digital token, which is assigned to each customer so that the transactions are authenticated.
A/ Go to online banking or mobile banking and use the option “I forgot my credentials” so that the information will be sent to your email or telephone number registered with the bank. If you have outdated information, you can update it by calling the customer service center at 321-3300.
A/ The affiliation to the mobile banking and online banking service is free and to join you only need to be a customer of Banco Delta; create your user through the option that appears in Mobile Banking or Online Banking and if you are not yet a customer you can go to the nearest branch to start becoming a customer.
A/ Through Mobile Banking and Online Banking you will be able to enter your user, it must be entered as it was created (with upper and lower case letters in the correct positions), then you will be asked for the answer to your security question and finally your password, always validating before entering it that your image and security phrase are correct, if you have any problems in the process you can call our Customer Service Center at 321-3300.
A/ After three unsuccessful login attempts, for security reasons, the system will automatically block your access to release it you can contact our customer service center at 321-3300 to request the unlocking of your user, the unlocking of the user only reactivates the user so you can enter with the password you know, if you do not remember your login password you can retrieve your password by clicking on the option “Forgot your credentials? in mobile banking or online banking.
A/ In order to access again you will need to enter the “forgot credentials” option in online banking or mobile banking to reset your password.
R/ The password must follow the standards established by the bank which must have letters and numbers with a minimum length of 8. You can also change your password by clicking on “security” in your profile when you are in online banking.
A/ You can recover your password and user in the “Forgot your credentials” option or by calling the customer service center at 321-3300.
A/ There is a configuration icon at the top right of the screen that will have the option to “Change Image and Memorable Word” which will allow you to select a new image and change the memorable word to a new one.
A/ Yes, there is a configuration icon in the upper right hand side where you can change your user, which will allow you to change the user that will be used as the login user for online banking. It is important to note here that the changed user must be registered exactly as it was entered when changing it, i.e. if the user copied it in upper case, it must be written like that, if he/she wrote it in lower case he/she must write it in lower case, since the system makes a difference if it is upper or lower case.
A/ The system offers you 16 different questions from which you must select three of them. These questions can be changed at the user’s convenience. This option can be found by clicking on the profile in the “security” part, change security questions, for each selected question you must indicate your security answer. There is no rule here regarding capitalization, i.e. there is no difference if you write the answer. Example: What is the model of your first car? Resp: Toyota, TOYOTA or toyota; for the system all are correct and equal.
A/ It is the easy and secure way to update your personal information as a Banco Delta customer. Forget about waiting in lines or going to branches. Update your data from your computer or cell phone without complications.
For us, it is very important to keep your information updated to be in contact with you.
A/ Yes, in order to update your information you must be a Banco Delta customer. If you are not yet a customer, we have a wide portfolio of products at your disposal. Most importantly, you must have access to our digital channels.
A/ Currently, data update through Digital Channels is only available to customers with personal accounts with Banco Delta.
A/ When you log in to online banking or mobile banking you will see a button that says “more” then “Personal Data” next select “update personal data” and complete the requested information.
R/ No. You will only be able to log in if you have a username and password for Online Banking, Mobile Banking. If you do not have one, you can create one in the online banking or mobile banking platforms.
R/ Yes, all the information you enter is secure, the data update channel is Banco Delta domain.
R/ It is important that you check if you have not received unwanted mail (SPAM), if not you can try again and if it does not arrive you can call our customer service center at 321-3300 or 6990-3018 who will advise you regarding the problem or do it through the online option of Personal Data Update. It is important to have your e-mail address updated in the bank’s systems, otherwise our customer service center can help you.
A/ Yes, Delta Bank’s mobile and online banking allows you to view a history of your transactions.
A/ Yes you can, but for your security you must use the digital token.
A/ If you can transfer money to the other accounts and they are related, just by accessing the transfer menu select the transfer option between my accounts, select the source account and the destination account. I cannot debit the Christmas savings accounts, the system sends an error message indicating that it cannot make this transaction.
R/ At the moment BANCO DELTA does not offer this service of transferring money abroad.
A/ When making a transfer to third party Delta or other banks, payments to services and reloads you have the option to indicate whether or not to save as favorites, which if saved will remain on your list for future transactions.
R/ Yes you can, as long as it has been requested at the time of granting access to online banking, that it has several authorizers. You can specify who will be the first authorizer, who will be the second authorizer, etc. The second approver will be able to check for pending approvals from the “pending operations” menu option, which will indicate that a transaction is pending and can be reviewed before approving or rejecting.
A/ Indeed, you can pay your obligations with the bank (loans, etc.) you only have to access online banking or mobile banking, and in the menu you will find the option “pay”, select loan payments and then, you will be presented with a window where you will be asked to select the account to debit and the loan you wish to pay, if you have more than one obligation to pay, these will be displayed for you to choose from a list. To make a loan payment it is necessary to have a deposit account, either a savings or checking account.
A/ Of course you can, you can pay for services and recharges through the payment option.
A/ You only need to have a deposit account (savings or checking), access to online banking or mobile banking and have your digital token active.
R/ The payment and recharge service is totally free.
A/ The payments you make to the different entities will be reflected immediately. This can also be corroborated by checking the amount available in your account once the transaction is completed.
A/ Yes, all your payments are made securely through online and mobile banking. When you make each payment you will be shown a receipt, which you can send to the merchant, or consult it whenever you wish for up to a maximum period of one year, since it is always available in the movements of your account.
A/ In the event that the payment you have made to a merchant is not applied, you can call our customer service center at 321-3300 or write to WhatsApp 6690-3018 and they will help you resolve the inconsistency.
A/ Yes, in the “more” menu under “checkbooks” in mobile banking and online banking where you can indicate how many checkbooks you want and who will be the person authorized to withdraw the checkbook and will ask for the identity card as an option, in case the person who withdraws is not the owner of the account.
A/ Entering the mobile application to the “more” menu and select security, biometric authentication, select login with biometrics either by fingerprint or facial recognition (only applies to iPhone).
R/ Be an active customer of the bank with at least one product. In case of Mobile Banking, have a smart device with Android or iPhone (iOS) operating system.
A/ This is done immediately, as soon as you register you can view your accounts and products.
A/ Mobile banking and online banking are totally free.
A/ Of course you can, the same user you registered with is the same to access our online and mobile banking.
A/ Yes, you can use your mobile banking from any device with an Android or iPhone (iOS) operating system.
A/ You can download the Banco Delta mobile banking app from the Google Play store or AppStore. http://play.google.com/store/apps/details?id=com.bancodelta.bancamovil&hl=es http://apps.apple.com/pa/app/banco-delta-s-a/id1477202448
A/ Banco Delta’s mobile banking is as secure as online banking, as long as you maintain the recommended basic security measures, including safeguarding your username and password.
A/ You can access your Banco Delta mobile banking with the same Banco Delta online banking username and password. If you are already a customer, you only need to access the application and create your user name and password. If you are not a customer of the bank, go to a branch to become a customer.
A/ You must have your username and password active and log in through your smart device or our website.
A/ Immediately after you log in, you will be able to see the products, showing you the balance you have for each type of product. To obtain more information on your account balances, click on the product name.
A/ Each account shown in the client’s position can have its description changed by clicking on the three dots to the right of each account where it says “Rename”.
A/ Within the options menu of online banking and mobile banking, you can consult the account movements, indicating the search by period up to a maximum time range of one year.
A/ For mobile banking, just click on the transaction in the share option and you will be able to send it as an image to the application of your choice. For online banking, once you have consulted your transactions, you can indicate whether you want to save them in Excel or PDF format. Simply select the button with the Excel or PDF icon at the top right of the query.
A/ It is a free service offered by Banco Delta to its business customers to strengthen the processes through Online Banking and Mobile Banking.
A/ Through the Banco Delta S.A. mobile application or by accessing the Banco Delta website through your browser www.bandelta.com and then entering your credentials.
A/ Yes, Banco Delta has developed an application for mobile devices on iOS and Android platforms for your convenience. You can find it in the Apple Store and Google PlayStore for FREE. This application allows you to access the same options enabled for a user on your computer.
R/ Depending on your profile and assigned functionalities the user within the corporate banking will be able to:
A/ Depending on the user’s profile and functionalities assigned to him/her within the corporate banking system, he/she will be able to visualize:
R/ Depending on the profile and functionalities assigned to the user within the corporate banking system, he/she will be able to do the following:
R/ Depending on the profile and functionalities assigned to the user within the corporate banking system, he/she will be able to pay the same entities as a natural person (See natural person questions).
A/ To unblock your administrator user you must contact the Banco Delta call center for assistance with this request.
A/ To activate your administrator user you must contact the Banco Delta call center for assistance with this request.
